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For BPOs & Outsourcing Centres
BPO operations run on seat utilization and a headcount record that does not drift from reality. Kyrospect connects both on one workspace identity — HRMS for the people, Tracking for the seat.
HRMS holds department, designation and location for every seat, on the same identity Tracking uses — not a separate spreadsheet.
Active, idle and total time per seat, updated continuously through the day rather than waiting for an end-of-shift rollup.
In beta, Windows-only signals flag automation-like input patterns for a manager to review — never an automatic action.
Every tracked employee can see their own activity record. Capture and blur settings are set by visible workspace policy.
Activity-percentage scoring earns a reputation for punishing careful workers and missing the people gaming it. Kyrospect keeps the raw signal — active and idle time — visible and continuously updated, and treats automation-pattern signals as a review queue for a manager, not an automatic verdict.
Delivery centres usually run headcount in one system and activity in another, reconciled by hand. Kyrospect keeps the employee record and the seat-level activity on the same workspace identity, so a shift roster and a utilization number are never describing two different things.
Two products, one workspace
HRMS keeps the employee record straight across delivery centres.
See HRMSTracking shows active and idle time per seat, continuously.
See TrackingFrequently asked
Tracking records active, idle and total time per seat, updated continuously through the day. Reporting is viewed in the dashboard; there is no automated end-of-shift export today.
Kyrospect can surface signals that flag automation-like input patterns, on Windows today, as an in-beta feature — this is a narrow set of heuristics, not a general "detects fraud" system, and it does not trigger any automatic action.
A permitted client contact can be given dashboard access to the same active/idle and time data your team sees. Kyrospect does not generate a separate exportable SLA report today.
HRMS holds the employee record — department, designation and location — on the same workspace identity that Tracking uses, so headcount and seat activity are never two disconnected systems.