For BPOs & Outsourcing Centres
Maximise utilization. Without burning out the floor.
BPO operations live and die on seat utilization, SLA adherence, and authenticity of work. Kyrospect surfaces all three — without the false positives that legacy activity-percentage tools produce.
Shift-aware workspaces
Different policies for day, night, and rotating shifts. Reporting respects timezone and shift boundaries automatically.
Real-time utilization
Live seat utilization across delivery centres. Drill into per-team and per-process performance with one click.
Authenticity review queue
Suspicious-pattern alerts go to a manager review queue with full context — never a black-box auto-punishment.
SLA-grade reporting
Per-client reports tying verified hours to SLA commitments. Built for procurement and governance review.
The cost of false positives
Most BPO managers have lived through the consequences of activity-percentage scoring: careful workers flagged for reading slowly, gaming missed because the input pattern looked "normal", and a steady drip of attrition that costs more than any productivity gain. Authenticity verification is built to surface real problems while filtering out legitimate quiet sessions.
SLAs the client can verify
Client trust is the difference between a renewed contract and a re-bid. Verified time tracking gives you reports that the client's vendor-management team can review without coming back with a list of objections — because the evidence is in the report.
Frequently asked
For BPO leaders
Workspaces support unlimited users during beta with team and shift hierarchies, per-shift policies, and consolidated reporting across delivery centres. Different policies can apply to overnight, day, and weekend shifts.
It is designed to avoid that. Authenticity alerts are paired with severity, confidence, and observed metrics — they create a review queue, not an automatic punishment system. Cooldowns prevent flood. Managers see context before any decision.
Yes. Generate per-client SLA reports with verified time on task, idle/active breakdowns, and authenticity health checks. Designed to stand up to client governance review.
Yes. Shift schedules can be configured per team, with reporting that respects timezone and shift boundaries.